1. Automatic Credit Refund on AI Task Failure (Instant)
Fiktu enforces a strict deterministic billing policy across all AI workbenches (Image Translation, Watermark Removal, E-Commerce Studio, Model Generation, and Video Tools):
- If an AI task fails due to server error, network timeout, or upstream model exception, our billing engine automatically executes an instant Refund Transaction, restoring 100% of the deducted credits back to your balance.
- When resuming interrupted multi-step cross-border pipelines, already completed steps are automatically skipped so you are never double-charged.
Zero-Risk Guarantee: You never pay credits for failed AI executions—system refunds happen automatically in real time.
2. VIP Membership Subscriptions & Cancellations
Fiktu offers flexible monthly, quarterly, and annual VIP membership plans:
- 7-Day Refund Eligibility: You may request a full refund within 7 calendar days of your initial VIP subscription purchase or renewal, provided no VIP-exclusive quota or bundled AI credits from that billing cycle have been consumed.
- Cancel Anytime: You may cancel auto-renewal at any time. After cancellation, your VIP benefits remain active through the end of the current paid billing period with no future charges.
- Used Subscriptions: Subscriptions older than 7 days or plans where bundled credits/quotas have already been used are non-refundable for the active billing period.
3. Pay-As-You-Go AI Credit Packages
For standalone AI Credit top-up packages:
- Unused Credit Packages: Eligible for a 100% full refund within 7 calendar days of purchase if zero credits from the package have been consumed.
- Partially Used or Promotional Credits: Because cloud GPU inference is an immediately consumed digital resource, partially used credit packages, bonus/promotional credits, referral rewards, and orders older than 7 days are non-refundable.
4. Duplicate Charges & Billing Discrepancies
In the event of an accidental duplicate charge caused by payment gateway latency or network retry:
- Please contact our billing support with your transaction ID or payment receipt.
- Verified duplicate charges are refunded 100% in full to your original payment method with priority handling.
5. How to Request a Refund
To submit a refund request or billing inquiry, please contact our support team:
- Email support@fiktu.com or open a ticket via the live "Support" button in the top navigation bar.
- Include your registered Fiktu account email, Order/Transaction ID, and a brief description of your request.
- Processing Timeline: Requests are reviewed within 1–2 business days. Approved refunds are returned to your original payment method within 3–5 business days.
